Privacy Policy â How okayji Collects, Uses, and Protects Your Data
Your privacy matters to us. This policy explains what personal information okayji collects, why we collect it, how we use it, and the rights you hold as an account holder on our platform.
This Privacy Policy ("Policy") describes the data practices of okayji ("Platform", "we", "us", "our") in connection with the website at okayji.asia and all services accessible through it, including casino games, sports betting, live dealer tables, account management, and customer support channels.
By creating an okayji account or by continuing to use the platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must discontinue use of the platform and may request closure of your account by contacting [email protected].
okayji is committed to handling your data responsibly and securely. We do not sell your personal information to third parties, and we apply appropriate technical and organisational measures to keep your data safe at every stage of processing. This Policy should be read alongside the Terms & Conditions, which form an integral part of your agreement with okayji.
Your Privacy at a Glance
These cards highlight the most important aspects of how okayji handles your data. Full details are set out in the numbered sections below.
1. Information We Collect
okayji collects personal data through multiple channels during your use of the platform. The categories of information we may collect are described below.
1.1 Registration Information
When you create an okayji account, you are required to provide certain personal details including your full name, date of birth, mobile phone number, and a chosen password. This information is used to set up and identify your account, to verify that you meet the minimum age requirement of 21 years, and to communicate with you about your account activity.
1.2 Identity Verification (KYC) Documents
As part of our Know Your Customer (KYC) process, okayji may request copies of government-issued identification â such as your National Identity Card (NID) or passport â together with proof of address and, where applicable, proof of the payment method used. These documents are collected to verify your identity and age, to prevent fraud, and to comply with internal security standards. KYC documents are stored securely and are accessible only to authorised personnel with a legitimate operational need.
1.3 Financial and Transaction Information
okayji records details of all deposits, withdrawals, bets placed, game results, and bonus transactions associated with your account. This includes the payment method used (e.g., bKash, Nagad, Rocket), transaction amounts in Bangladeshi Taka (BDT), timestamps, and transaction reference numbers. Financial transaction data is used to process your payments accurately, to generate account statements, and to detect and prevent fraudulent activity.
1.4 Technical and Device Information
When you access okayji, our servers automatically collect technical information about your device and connection. This may include your IP address, device type, operating system, browser type and version, screen resolution, referring URL, and session duration. This information is used for platform security, fraud detection, service optimisation, and internal analytics. It is not used to identify you personally in isolation, but may be combined with other data held about your account where necessary for security purposes.
1.5 Communications and Support Records
When you contact okayji customer support â whether by email or through any other channel made available on the platform â we retain records of those communications, including the content of your messages and any attachments provided. These records are used to resolve your queries, to improve our support processes, and to maintain an accurate history of account-related issues.
1.6 Cookies and Tracking Technologies
okayji uses cookies and similar tracking technologies to operate the platform effectively and to understand how users interact with it. For further detail on the specific cookies used and your options for managing them, please refer to Section 7 of this Policy.
2. How We Use Your Information
okayji processes your personal data only for the purposes listed below. We do not process your data in ways that are incompatible with these stated purposes without first informing you.
- Account Creation and Management: To set up, maintain, and administer your okayji account, including identity and age verification, password management, and account security.
- Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank channels in BDT, and to maintain accurate financial records of all transactions.
- Platform Security and Fraud Prevention: To detect and prevent fraudulent activity, money laundering, collusion, bonus abuse, and any other conduct that violates the okayji Terms & Conditions or applicable standards.
- Customer Support: To respond to your enquiries, complaints, and dispute submissions in a timely and accurate manner, and to maintain records of all support interactions.
- Responsible Gaming Compliance: To monitor gaming patterns that may indicate problem gambling behaviour, and to enforce deposit limits, cooling-off periods, and self-exclusion requests made by account holders.
- Promotions and Communications: To send you information about promotions, bonuses, and platform updates that may be relevant to you, where you have not opted out of such communications. You may unsubscribe from promotional messages at any time by contacting [email protected].
- Platform Improvement: To analyse aggregated, anonymised usage data in order to improve platform performance, user experience, and game selection.
- Legal and Compliance Obligations: To comply with applicable internal compliance requirements, to respond to lawful requests from authorised bodies, and to enforce our Terms & Conditions.
3. Data Sharing and Third Parties
okayji does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. We may share your data with carefully selected third parties only in the circumstances described below.
3.1 Payment Processors
To process deposits and withdrawals, okayji shares relevant transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and banking partners such as Dutch-Bangla Bank, BRAC Bank, City Bank, and others. These providers receive only the information necessary to complete the transaction and are bound by their own data protection obligations.
3.2 Identity Verification Services
okayji may engage third-party identity verification providers to assist with KYC document checks. These providers process identification data on our behalf under strict data processing agreements and are not permitted to use your data for any other purpose.
3.3 Game Technology Providers
Games on the okayji platform are supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive technical session data (such as game session tokens and bet amounts) necessary to operate their games within our platform environment. They do not receive your full profile or financial history.
3.4 Legal and Compliance Disclosures
okayji may disclose personal data to authorised bodies, law enforcement agencies, or other competent authorities where required to do so by applicable law, a valid legal process, or in connection with the investigation of suspected fraud, money laundering, or other unlawful conduct. In all such cases, okayji will disclose only the minimum information necessary to satisfy the request.
3.5 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of okayji's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer that materially affects your data rights prior to its completion where reasonably practicable.
4. Data Retention Periods
okayji retains your personal data for as long as your account remains active and for a reasonable period thereafter, or for as long as is necessary to fulfil the purposes described in this Policy. The table below provides indicative retention periods by data category.
| Data Category | Retention Period |
|---|---|
| Account registration details | Duration of account + 5 years after closure |
| KYC / identity documents | Duration of account + 5 years after closure |
| Financial transaction records | 7 years from date of transaction |
| Customer support communications | 3 years from date of last interaction |
| Technical / device logs | 12 months on a rolling basis |
| Marketing preferences and history | Until opt-out or account closure |
| Responsible gaming records | Duration of exclusion + 5 years |
After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.
5. Data Security
5.1 Technical Safeguards
okayji implements a range of technical security measures to protect your personal data against unauthorised access, loss, or disclosure. These include SSL/TLS encryption for all data in transit between your device and our servers, encrypted storage of sensitive account credentials, firewall protections, intrusion detection systems, and regular security assessments of our platform infrastructure.
5.2 Organisational Safeguards
Access to personal data within the okayji organisation is restricted on a strict need-to-know basis. Staff members who handle personal data are subject to confidentiality obligations. New team members with data access responsibilities receive data protection training as part of their onboarding process. okayji conducts periodic internal reviews of its data access controls and retention practices.
5.3 Your Responsibilities
While okayji takes significant steps to protect your data on our end, you also play an important role in keeping your account secure. You should use a strong, unique password for your okayji account, never share your login credentials with anyone, log out of your account when using a shared device, and contact [email protected] immediately if you suspect any unauthorised access to your account.
5.4 Data Breach Response
In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, okayji will take prompt steps to contain and investigate the breach, and will notify affected account holders as soon as reasonably practicable with details of what occurred, what data was involved, and what steps you should take to protect yourself.
6. Cookies and Tracking
okayji uses cookies â small text files stored on your device by your browser â and similar tracking technologies to make the platform function correctly and to improve your experience. The categories of cookies we use are described below.
- Essential Cookies: These cookies are strictly necessary for the platform to function. They maintain your login session, remember your language and display preferences, and protect against cross-site request forgery. You cannot opt out of essential cookies without disabling the platform entirely.
- Analytics Cookies: okayji uses anonymised analytics data to understand how players navigate the platform, which game categories are most popular, and where users encounter friction in the registration or deposit process. This data is aggregated and does not identify individual users.
- Security Cookies: Certain cookies support our fraud detection and account security systems by tracking unusual patterns of platform access across sessions.
- Preference Cookies: These remember your in-platform settings â such as your preferred payment method or game display options â so you do not need to reconfigure them on every visit.
You can control non-essential cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies via their privacy or settings menus. Please note that blocking certain cookies may affect the functionality of the okayji platform.
7. Your Data Rights
As an okayji account holder, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request" and a description of your request. okayji will respond within a reasonable timeframe.
- Right of Access: You may request a copy of the personal data okayji holds about you, together with information about how it is being used.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
- Right to Erasure: In certain circumstances, you may request deletion of your personal data. Where account closure is required to action this request, any outstanding balance will be settled in accordance with standard withdrawal procedures before deletion proceeds.
- Right to Restrict Processing: You may request that okayji limits the way in which it processes your personal data while a complaint or correction request is being resolved.
- Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. Your objection will be honoured promptly.
- Right to Data Portability: You may request that certain personal data you have provided to okayji be transferred to you in a structured, machine-readable format.
- Right to Withdraw Consent: Where our processing of your data is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out before the withdrawal.
8. Minors and Age Restrictions
The okayji platform is strictly intended for adults aged 21 years and above. okayji does not knowingly collect personal data from individuals under the age of 21. If we become aware that a registered account holder is under the minimum age, we will immediately suspend the account, void any associated balance or winnings, and delete the personal data collected in connection with that account.
If you have reason to believe that a minor has registered an okayji account, please notify us immediately at [email protected] so that we can take prompt action.
9. Changes to This Policy
okayji reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, technology, or applicable standards. When material changes are made, the "Last Updated" date at the top of this page will be revised. Where a change significantly affects your privacy rights, okayji will make reasonable efforts to notify registered account holders via email to their registered address prior to the change taking effect. Your continued use of the platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed of how okayji protects your data.
10. Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way okayji handles your personal data, please contact our support team. All privacy-related enquiries will be handled with care and responded to promptly.
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